In order for there to be a positive relationship between landlord or property manager and tenant, a number of actions have to be taken on both sides. The use of property management software can make it easier for both parties to complete their tasks so that it can be a long, fruitful relationship for both. This is important because moving is difficult as is finding decent tenants.
On the property manager’s side, he or she should create a written strategic plan for tenant management that includes a regular communications program with a single point of contact, as well as an assessment program with appropriate metrics that measure the level of tenant satisfaction, all in an effort to meet the renters’ real estate needs.
Online property management software can help you do this by giving you a place to create a tenant portal. Through this portal, you have a way of communicating with tenants. You can send out surveys to find out how you are doing and what you can improve on. Additionally, you can allow your tenants to get in touch with you through this portal and have them submit maintenance and/or meeting requests.
This ability to get in touch with you whenever and wherever they need to will help to keep tenants happy and gratified tenants are satisfied tenants that will stick around.
Another thing that these products can do is help you and your tenants with the paperwork that goes along with property management. Both sides will have complete access to lease agreements and other legal documents that are important in settling disputes.
One area that is especially prone to cause problems is that of maintenance. Tenants want any and all issues fixed quickly. Moreover, they want it done with as little inconvenience on their end as possible. That often translates into trying to avoid disturbing the tenant’s space unless absolutely necessary.
Residential property management software not only allows tenants to submit requests electronically, it also allows property managers to let renters know when the repairs will be made. It can also be used to go a few steps further. Property managers can have preventative maintenance scheduled and completed. He or she can also let tenants know when any and all repairs are scheduled by sending messages out through the portal.
On the renter’s side, tenants can use the portal to access documents, put in maintenance requests, and what makes landlords and property managers the most joyful, pay rent and pay it on time. An online portal means no more having to go to the bank and/or writing a check and mailing it. Through a few mouse clicks, tenants can find out how much they owe and for what. They can then pay the amount due. Additionally, they can also set it up to be automatic each month so there are no worries on either end.
With nearly 35 percent of Americans currently living in approximately 40 million units throughout the country, whatever measures that can be taken to improve this relationship should be.